The sale of products on the website www.mielebiorossi.it are governed by these Conditions of Sale. The products offered are sold directly by Miele Bio Rossi di Elia Rossi based in Via Setteponti n. 14 in Castiglion Fibocchi – 52029 (AR), VAT number 02438880516.

These Conditions of Sale, regulated by the “Consumer Code”: Legislative Decree 206/2005 (and related amendments), “Ecommerce Decree”: Legislative Decree 70/2003, “Privacy Policy”: Legislative Decree 196/2003 and European Regulation 679 of 2016 , constitute a purchase and sale agreement for any product present on this Site and are considered fully accepted by the Customer at the time of placing each order. If you need further information regarding account management, orders, payments, shipments, returns and refunds, you can consult the area dedicated to Customer Service, the content of which is to be considered an integral part of this agreement. You can request any other information via e-mail at: miebiorossi@gmail.com.

We reserve the right to vary these Conditions of Sale. Any new Conditions of Sale will be effective from the moment they are published on our Site and will be applied to all Orders submitted from that moment, while the previous Conditions of Sale will apply to Orders already submitted.

Supplier identification

The goods covered by these general conditions are offered for sale by Miele Bio Rossi di Elia Rossi with headquarters in Via Setteponti n. 14 in Castiglion Fibocchi – 52029 (AR), VAT number 02438880516 hereinafter referred to as the “Supplier”.
The Supplier can be contacted via e-mail at: miebiorossi@gmail.com.

Art. 1 – Definitions

1.1.The expression “online sales contract” means the purchase and sale contract relating to the Supplier’s tangible movable assets, stipulated between the Supplier and the Buyer as part of a remote sales system using telematic tools, organized by the Supplier. .
1.2.The expression “Buyer” means the consumer, a natural person who is 18 years of age or under, authorized by his/her legal representative, who makes the purchase, referred to in this contract, for purposes not related to commercial or professional activity. possibly carried out.
1.3.The expression “Supplier” means the person indicated in the epigraph or the person providing the information services.

Art. 2 – Object of the contract

2.1.With this contract, respectively, the Supplier sells and the Buyer purchases remotely via telematic tools the tangible movable goods indicated and offered for sale on the miebiorossi.it website.
2.2.The products referred to in the previous point are illustrated on the pages of the miebiorossi.it website 

Art. 3 – Method of stipulating the contract

3.1.The contract between the Supplier and the Buyer is concluded exclusively through the Internet by accessing the Buyer at the address www.mielebiorossi.it, where, following the procedures indicated in point 4.1, the Buyer will formalize the proposal for the purchase of goods, the contract for the purchase of goods referred to in point 2.1 of the previous article.

Art. 4 – Conclusion and effectiveness of the contract

4.1.The purchase contract is concluded through the exact completion of the request form and the consent to the purchase expressed through the subscription sent online or by completing the form attached to the online electronic catalog on the “Cart” page and the subsequent sending of the form itself, always after viewing a web page summarizing the order, printable, which shows the details of the orderer and the order, the price of the purchased good, the shipping costs and any additional charges, payment methods and terms, the address where the goods will be delivered, delivery times and the existence of the right of withdrawal.
To purchase a product on our online store, follow the instructions below:
1. Select the desired product in our Online Shop to access the “product sheet”;
2. Once you have viewed all the product information in the relevant product sheet, click on the “Buy” button to add the product to the “cart”;
3. To complete the order, access the “cart” or by clicking on the “view cart” button inside the product sheet or by clicking on the “cart icon” at the top of the navigation menu;
4. Once the cart page is displayed, click the “complete order” button, enter the relevant “billing information”, choose the “payment method” you want and click the “place order” button;
5. When the order is placed you will receive an order confirmation email to your email address;
4.2.When the Supplier receives the order from the Buyer, it sends a confirmation e-mail or displays a printable web page confirming and summarizing the order, which also contains the data recalled in the previous point.
4.3.The contract is not considered perfected and effective between the parties in the absence of what is indicated in the previous point.

Art. 5 – Payment methods

5.1.Each payment by the Buyer can only be made using one of the methods indicated on the appropriate web page by the Supplier: Payments.
5.2.Any refund to the Buyer will be credited via bank transfer, in a timely manner and, in case of exercise of the right of withdrawal, as regulated by the art. 13, point 2 et seq. of this contract, at the latest within 30 days from the date on which the Supplier became aware of the withdrawal.
5.3.All payments made on our site are encrypted and secure. 

Art. 6 – Delivery times and methods

6.1.The Supplier will deliver the selected and ordered products via “BRT S.p.a” courier. The products are shipped to all regions of Italy, including islands and to the European areas indicated: Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Latvia, Lithuania, Luxembourg , Malta, the Netherlands, Poland, Portugal, the Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden and Hungary.
6.2.Shipping times may vary from the day of the order to a maximum of 10 working days from confirmation of the same. In the event that the Supplier is not able to ship within said deadline but, in any case, within that indicated in the following point, prompt notice will be given via e-mail to the Buyer.
6.3. Shipping costs will be displayed in the cart separately from the final price of the product at the time of purchase.
6.4.Shipping methods, times and costs are clearly indicated and well highlighted on the page: Shipping.

Art. 7 – Prices

7.1.All sales prices of the products displayed are indicated on the site and expressed in euros, constituting an offer to the public pursuant to art. 1336 c.c.
7.2.The sales prices, referred to in the previous point, include VAT and any other taxes.Shipping costs are indicated and highlighted on the page: Payments
7.3.The prices indicated for each of the goods offered to the public are valid until the date indicated in the catalogue.

Art. 8 – Availability of products

8.1.The Supplier ensures the processing and fulfillment of orders without delay via the electronic system used. To this end, it indicates in real time, in its electronic catalogue, the number of available and unavailable products, as well as shipping times.
8.2.If an order exceeds the existing quantity in the warehouse, the Supplier will inform the Buyer via e-mail whether the good can no longer be booked or what the waiting times are to obtain the chosen good, asking if he intends to confirm the order. order or not.
8.3.The Supplier’s IT system confirms the registration of the order as soon as possible by sending the User a confirmation by email, pursuant to point 4.2.

Art. 9 – Limitations of liability

9.1.The Supplier assumes no responsibility for disservices attributable to force majeure in the event that it is unable to execute the order within the times established by the contract.
9.2.The Supplier cannot be held liable towards the Purchaser, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the Internet outside of its control or that of its subcontractors.
9.3.Furthermore, the Supplier will not be responsible for damages, losses and costs suffered by the Buyer following failure to execute the contract for reasons not attributable to him.
9.4.The Supplier assumes no responsibility for any fraudulent or illicit use that may be made by third parties of credit cards, checks and other means of payment, for the payment of the purchased products, if it demonstrates that it has taken all precautions possible based on the best science and experience at the time and on the basis of ordinary diligence.
9.5.Under no circumstances can the Buyer be held responsible for delays or misunderstandings in payment if he proves that he has made the payment within the times and methods indicated by the Supplier.

Art. 10 – Liability for defects, proof of damage and compensable damages: the Supplier’s obligations

10.1.Pursuant to the articles. 114 et seq. of the Consumer Code, the Supplier is responsible for damage caused by defects in the goods sold. If he fails to communicate to the Damaged Party, within 3 months of the request, the identity and domicile of the manufacturer or of the person who supplied him with the goods in the event that the product is not directly manufactured by the supplier, he is responsible for this harm.
10.2.The aforementioned request by the Damaged Party must be made in writing and must indicate the product that caused the damage, the place and date of purchase; it must also contain the offer for viewing the product, if it still exists.
10.3.The Supplier cannot be held responsible for the consequences resulting from a defective product if the defect is due to the conformity of the product, to a mandatory legal rule or to a binding provision, or if the state of scientific and technical knowledge, at the time in which the manufacturer put the product into circulation, it still did not allow the product to be considered defective.
10.4.No compensation will be due if the Damaged Party was aware of the product defect and the resulting danger and nevertheless voluntarily exposed himself to it.
10.5.In any case, the Damaged Party will have to prove the defect, the damage and the causal link between the defect and the damage.
10.6.The Damaged Party may request compensation for damages caused by death or personal injury or by the destruction or deterioration of something other than the defective product, provided that it is of a type normally intended for private use or consumption and thus mainly used by the Damaged Party.
10.7.Damage to things referred to in art. 123 of the Consumer Code will, however, be compensable only to the extent that it exceeds the sum of three hundred and eighty-seven euros (€387).

Art. 11 – Guarantees and assistance methods

11.1.The Supplier is liable for any lack of conformity that occurs within 2 years of delivery of the goods.
11.2.For the purposes of this contract, it is presumed that the consumer goods comply with the contract if, where relevant, the following circumstances coexist: a) they are suitable for the use for which goods of the same type are usually used;b) conform to the description made by the Seller and possess the qualities of the goods that the Seller presented to the Consumer as a sample or model;c) present the usual quality and performance of a good of the same type, which the Consumer can reasonably expect, taking into account the nature of the good and, if applicable, the public declarations on the specific characteristics of the goods made in this regard by the Seller, the manufacturer or his agent or representative, in particular in advertising or on labelling;d) are also suitable for the particular use desired by the Consumer and which was brought to the attention of the Seller at the time of conclusion of the contract and which the Seller also accepted for conclusive facts.
11.3.The Buyer loses all rights if he does not report the lack of conformity to the Seller within 2 months from the date on which the defect was discovered. The report is not necessary if the Seller has recognized the existence of the defect or has hidden it.
11.4.In any case, unless proven otherwise, it is presumed that the defects of conformity which appear within 6 months of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the defect of conformity. compliance.
11.5.In the event of a lack of conformity, the Buyer may request, alternatively and without charge, under the conditions indicated below, the repair or replacement of the purchased good, a reduction in the purchase price or the termination of this contract, unless the request is not objectively impossible to satisfy or is excessively burdensome for the Supplier pursuant to art. 130, paragraph 4, of the Consumer Code.
11.6.The request must be sent in writing, by registered mail, to the Supplier, who will indicate his willingness to process the request, or the reasons that prevent him from doing so, within 7 working days of receipt.In the same communication, where the Supplier has accepted the Buyer’s request, it must indicate the methods of shipping or returning the goods as well as the deadline expected for the return or replacement of the defective goods.
11.7.If repair and replacement are impossible or excessively burdensome, or the Supplier has not repaired or replaced the goods within the deadline referred to in the previous point or, finally, the replacement or repair previously carried out has caused significant inconvenience to the The buyer may request, at his/her choice, an appropriate reduction in the price or termination of the contract. In this case, the Buyer must send his request to the Supplier, who will indicate his willingness to process it, or the reasons that prevent him from doing so, within 7 working days of receipt.
11.8.In the same communication, where the Supplier has accepted the Buyer’s request, it must indicate the proposed price reduction or the methods for returning the defective goods. In such cases, it will be the Buyer’s responsibility to indicate the methods for crediting the sums previously paid to the Supplier.

Art. 12 – Obligations of the Buyer

12.1.The Buyer undertakes to pay the price of the purchased good in the times and ways indicated in the contract.
12.2.The Buyer undertakes, once the online purchase procedure has been completed, to print and keep the contract.
12.3.The information contained in this contract has, moreover, already been viewed and accepted by the Buyer, who acknowledges it, as this step is made mandatory before the purchase confirmation.

Art. 13 – Returns and Refund

13.1.In any case, the Buyer has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 (fourteen) working days, starting from the day of receipt of the purchased good.
13.2.In the event that the professional has not satisfied the information obligations on the existence, methods and times of return or collection of the goods in case of exercise of the right of withdrawal referred to in the art. 52 of the Consumer Code, the deadline for exercising the right of withdrawal is 12 (twelve) months starting from the end of the initial withdrawal period and starting from the day of receipt of the goods by the Consumer.
13.3.If the Buyer decides to exercise the right of withdrawal, he must notify the Seller by completing the following contact form within 14 working days from the date of delivery of the order. Once notified, the buyer will receive a return authorization email with related instructions. For detailed information on the return and refund procedure, the Buyer can view the page: Returns and refunds.
13.4.The return of the goods must in any case take place no later than 14 days from the date of receipt of the return authorization email. In any case, to be entitled to a full refund of the price paid, the goods must be returned intact and, in any case, in a normal state of conservation.Therefore the products of an order for which the right of withdrawal is exercised must be returned in their original packaging, complete in all its parts; in particular, the packaging seals must not have been removed or, in any case, be broken. Furthermore, the customer will be held responsible, and therefore not compensable, for the decrease in value of the goods resulting from handling other than that strictly necessary to establish the nature and characteristics of the goods. For products for personal use and food, for hygienic and health reasons it is not possible to return products that have already been used
Items returned and not accepted due to failure to comply with the regulations described will be returned to the sender.
13.5.The only costs payable by the Consumer for exercising the right of withdrawal pursuant to this article are the direct shipping costs for returning the goods to the Supplier.
13.6.The Supplier will refund the entire amount paid by the Buyer free of charge within 30 (thirty) days from receipt of the notice of withdrawal via the system with which the payment was made by the Buyer or cancellation of the payment if you have used the PayPal system or debit or credit card
13.7.Upon receipt of the communication with which the Buyer communicates the exercise of the right of withdrawal, the Parties to this contract are released from their mutual obligations, without prejudice to the provisions of the previous points of this article.

Art. 14 – Express termination clause

14.1.The obligations referred to in point 12.1, assumed by the Buyer, as well as the guarantee of the successful completion of the payment that the Buyer makes with the means referred to in point 5.1, and also the exact fulfillment of the obligations assumed by the Supplier in point 6, have an essential character, so that, by express agreement, the failure to fulfill just one of these obligations, unless determined by fortuitous circumstances or force majeure, will result in the legal termination of the contract pursuant to art. 1456 of the Civil Code, without the need for a judicial ruling.

Art. 15 – Protection of confidentiality and processing of the Buyer’s data

15.1.The Supplier protects the privacy of its customers and guarantees that the processing of data. The Buyer can obtain information on how we process personal data by accessing the page: Privacy Policy.

Art. 16 – Method of archiving the contract

16.1.Pursuant to art. 12 of Legislative Decree 70/2003, the Supplier informs the Buyer that each order sent is stored in digital/paper form on the server/at the Supplier’s headquarters according to confidentiality and security criteria.

Art. 17 – Communications and complaints

17.1.Written communications directed to the Supplier and any complaints will be considered valid only if sent to the following address Via Setteponti n. 14 in Castiglion Fibocchi – 52029 (AR) – or sent via email: miebiorossi@gmail.com. The Buyer indicates in the registration form his residence or domicile, telephone number or e-mail address to which he wishes communications from the Supplier to be sent.

Art. 18 – Settlement of disputes

18.1.All disputes arising from this contract will be referred to the Arezzo Chamber of Commerce and resolved according to the Conciliation Regulations adopted by it.
18.2.If the Parties intend to appeal to the ordinary judicial authority, the competent court is that of the place of residence or elective domicile of the Purchaser, mandatory pursuant to art. 33, paragraph 2, letter.u) of Legislative Decree 206/2005. 

Art. 19 – Applicable law and referral

19.1.This contract is regulated by the Italian law.
19.2.Although not expressly provided herein, the legal provisions applicable to the relationships and cases envisaged in this contract apply, and in particular the art. 5 of the Rome Convention of 1980.
19.3.Pursuant to art. 60 of Legislative Decree 206/2005, the regulations contained in Part III, Title III, Chapter I of Legislative Decree 206/2005 are expressly referred to here.

Art. 20 – Final clause

This contract repeals and replaces any agreement, understanding, negotiation, written or oral, previously entered into between the Parties and concerning the object of this contract.